Support at ISC8

 

ISC8 Customer Support Services

ISC8 is committed to providing the highest quality of service and support for customers worldwide. ISC8 offers services that can be tailored to individual customer requirements and counted on throughout a product’s lifecycle. ISC8 Customer Support Services deliver end-to-end coverage, from initial design, implementation, and deployment through continuing production and ongoing lifecycle maintenance and management.

For urgent support contact us immediately at: 

• US Toll-Free    (800) 361-9472
• UK Toll Free    +44 (800) 0488 132

For non-urgent technical questions, you can also visit our support portal at:
https://support.isc8.com 

This portal maintains your entire customer history and also offers downloads and helpful knowledge base articles. 

If you prefer to use email, you may direct your support-related inquiries to: 
[email protected] 

All emails will also be added to your personal history for later review through the support portal. 

Support and Maintenance Programs

The ISC8 Customer Support Service programs are designed to provide customers with comprehensive hardware and software support services tailored to their unique business requirements. ISC8’s professional and experienced Customer Support staff will deliver exceptional response to quickly restore and maximize availability of the ISC8 system. Customers may also choose to customize a services program to meet their specific needs.

ISC8 Customer Support Service Programs are annual maintenance agreements that are selected and purchased with the initial equipment purchase. ISC8 offers three annual support elements:

• Technical – Professional support & troubleshooting assistance
• Hardware – Provides hardware support services for covered hardware
• Software – Software updates and optional software upgrades 

Professional Services

ISC8 offers world-class professional services in order to bring customers quickly through the design and implementation phase to become production-ready.  Our team of field engineers applies a wealth of experience gained from numerous deployments to complete your rollout successfully and painlessly. 

• Onsite Professional Services
• Performance Optimization & Tuning
• System Configuration Assistance
• Training

For more information about any of our support services programs, please contact your ISC8 sales representative.